FAQ

RICO's popular Japanese chair is designed for
comfort and versatility. It’s perfect for creating a cozy low seating area for
activities like reading, playing with kids, practicing meditation, traveling,
or just relaxing with friends. The chair is a standalone piece that can be used
anywhere, making it a great addition to any room or space.

Our designs have Five Adjustable Positions easy
to move around and store if necessary and very easy to clean.

For stains, it’s best to clean immediately after they occur
to prevent them from setting in. Use a soft cloth with mild soap and water to
gently wipe down the surface.

The weight of the chair can vary depending on the design
and materials used, 3.75-4kg typically, these chairs are lightweight for easy
movement and storage

RICO's chairs are typically made from
high-quality, durable materials like cotton fabric, foam, and metal system. The
materials are chosen for comfort, style, and ease of maintenance.

 

Currently, RICO offers a variety of designs and colors for
the Japanese chair such as green & grey colors. You can check the website
for the full range of options.

These chairs are intended for indoor use, but may be able
to withstand short periods of outdoor use in dry weather. For long-term outdoor
use, it’s recommended to keep the chair in a covered or shaded area to protect
it from the elements. Check product specifics for more details on weather
resistance.

 

RICO's chairs are specifically designed for low seating
comfort and flexibility. They feature five adjustable positions to support
various sitting preferences and can be easily stored when not in use. Unlike
traditional chairs, RICO's design focuses on creating a relaxing zone that
fosters comfort and relaxation, making it a great option for various activities
like meditation, reading, or chilling.

RICO offers several payment methods including credit/debit
cards, PayPal, and possibly other local payment options depending on your
region. You can check the website’s checkout page for the full list of payment
options.

Yes, RICO’s website is safe and secure for shopping. We use
encrypted payment systems and adhere to privacy standards to ensure your
information is protected.

We offer a return policy for your convenience. If you're
not satisfied with your purchase, you can return the chair within 14 days of
receiving your order. The chair must be in its original condition, unused, and
in its original packaging. Please refer to our return policy page for full
details.

Thank you for your order! You will receive a confirmation
email with your order details shortly. Afterward, we’ll process your order and
provide tracking information once it’s shipped. If you have any questions or
concerns, our customer service team is here to help.

Your order will typically be processed and
shipped within 1-2 business days.

After processing the order shipping time will
be 6-14 days.

 

If you need to make a change to your order, please contact
us as soon as possible. We may be able to make adjustments if your order hasn't
been processed or shipped yet. Once your order is shipped, we cannot modify it,
but we will do our best to assist you.

If you wish to cancel your order, please reach out to our
customer service team immediately. Cancellations are possible only if your
order hasn’t been processed or shipped. After the order has been dispatched, we
cannot cancel it, but we can guide you through the return process.

You can reach us via email at info@rico-brand.com or
through our customer service page on the website. We’re happy to assist with
any inquiries or concerns.

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