Return & Refund

Our Policy:

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and refund process under the following conditions:

Returns:

You can return most items within 14 days of receiving your order.

Consumers are required to notify the seller within 14 days of receiving the goods that they wish to return the product.

To be eligible for a return, items must be unused, undamaged, and in their original packaging.

How to Return an Item:

Contact our customer service team at Info@rico-brand.com to initiate a return.

Provide your order number and reason for return.

Our team will guide you through the return process, including providing a return shipping label (if applicable).

Please return items to the address provided by our customer service team.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 7-10 business days.

Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Items:

Some items cannot be returned. These may include:

Sale or clearance items

Gift cards

Custom or personalized products

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately. We will assist you with a return, replacement, or refund based on your preference.

Please include clear photos of the damaged item and packaging to help us process your claim quickly.

Late or Missing Refunds:

If you haven’t received a refund yet, first check with your bank or credit card company, as it may take some time before your refund is officially posted.

If you’ve done this and still haven’t received your refund, please contact us

info@rico-brand.com

Shipping Fees for Returns:

You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.